Transcript [00:00:19] Nathan Wrigley: Welcome to the Jukebox Podcast from WP Tavern. My name is Nathan Wrigley. Jukebox is a podcast which is dedicated to all things WordPress. The people, the events, the plugins, the blocks, the themes, and in this case, exploring AI’s impact in WordPress agencies. If you’d like to subscribe to the podcast, you can do that by searching for WP Tavern in your podcast player of choice, or by going to wptavern.com/feed/podcast, and you can copy that URL into most podcast players. If you have a topic that you’d like us to feature on the podcast, I’m keen to hear from you and hopefully get you, or your idea, featured on the show. Head to wptavern.com/contact/jukebox and use the form there. So on the podcast today we have Matt Schwartz. Matt runs Inspry, an Atlanta WordPress and Woo Commerce agency. He started it back in 2011 and has been working with WordPress even longer than that. In addition to his agency work, he also has a product called CheckView focused on WordPress testing. He’s got years of experience in the WordPress agency world, and recently he’s turned much of his attention towards the growing impact of AI. If you’ve been hearing a lot about AI but a feeling fatigued by all the fragmented conversations, this episode might well offer a different perspective. Rather than focusing on how AI creates websites or content, Matt shares a different angle, how AI can be used inside a WordPress agency to enhance processes, improve workflows, and deliver more value to clients, with much of it happening behind the scenes. We start by talking about how Matt stumbled into web design and how that led him to running his own agency. We dig into agency life, and why so many freelancers and agency owners are constantly iterating on their processes. From there, we talk about the big shift that’s happening, not just in building sites, but in how agencies can use AI to streamline their SOPs, client communication, and internal operations. Matt explains the need for intention when adding AI to an agency. He introduces the idea of an AI vision document, that helps set guardrails and guidelines for where, and how, AI should factor into your business. He also shares real examples of ways AI can save time and stress in things like meetings, proposals, debugging, support, and even helping you expand your service offerings. We also touch on the risks, ethical considerations, and the importance of keeping a human in the loop during critical agency moments. If you’re running a WordPress agency, or are curious about how agencies are adapting to the rapid pace of change, brought by AI, this episode is for you. This is part one in a two-part series, so listen to this and tune in next week for part two. If you’re interested in finding out more, you can find all of the links in the show notes by heading to wptavern.com/podcast, where you’ll find all the other episodes as well. And so without further delay, I bring you Matt Schwartz. I am joined on the podcast by Matt Schwartz. Hello, Matt. [00:03:45] Matt Schwartz: Hey Nathan. Thank you so much for having me today. I’m excited. [00:03:48] Nathan Wrigley: Yeah, you’re very welcome. We’re on the podcast today to have a chat about AI. Now, before you hit the stop button, dear listener, because AI is all the rage everywhere, we’ve talked about it a million different ways. I think there’s something a little bit different about the conversation that we’re going to have today, because it particularly plays into the WordPress agency, kind of the stuff that you are not doing with the website directly, but all of the bits and pieces that allow you to have an agency, and how AI may or may not be best placed to insert itself in those different scenarios. But before we begin that, Matt, do you mind just giving us your little bio? Maybe tell us a bit about your situation regarding WordPress agencies and whatnot. [00:04:31] Matt Schwartz: Definitely. Yeah, so I run an agency called In Inspry in Atlanta. We’ve been around since 2011. We’ve been using WordPress since 2013, and also have a product called CheckView, which does WordPress testing. But yeah, in the agency space specifically, you know, I’ve been talking to a lot of different agencies about AI. I’ve been pretty involved in it. And you’re totally right, Nathan, our goal today is not to make everyone just have to experience the verbal throw up of the word AI, AI, AI over and over again, which is, I feel like I’m sick of the word. But really going into how agencies can use it in, I think, really interesting ways, and also being candid about what AI is, and some of the pitfalls I think of it that, you know, aren’t always talked about, especially if you go on LinkedIn. [00:05:15] Nathan Wrigley: Okay, so we’ll get into that in a moment, but just before we do, there’s a couple of interesting bits that I want to throw at you. And this is something that I heard in the British press not that long ago. And it doesn’t in any way, shape or form reflect on WordPress, it was just more generally about AI, and the fatigue that the general population are experiencing around that term. And it feels like we have reached maximum capacity to just hear those words, and hear the overpromising and the potentially under delivery of AI. So I’ll throw that little bit in, but also, just to say that what we’re going to talk about today is not going to be how to get the pixels on the page, and how to use AI to turn the website out. This is much more going to be the background to the agency that you run and all of that kind of thing. So before we